Resident Resources

Emergencies

If anyone is in danger — fire, a medical emergency, or a crime in progress — call 911 first. If you smell gas, leave the area and call 911 and PG&E (1-800-743-5000).

For urgent building problems, contact us right away by phone or text at (510) 903-5030:

• Flooding or a major water leak
• No heat in cold weather
• Sewage backup
• Electrical hazards or a power outage affecting only your unit
• A broken exterior door or window lock, or a lockout
• No water or no hot water

A dedicated after-hours emergency maintenance line is coming soon.

Routine Repairs

For non-urgent repairs, email info@irentoakland.com or call or text (510) 903-5030 with your name, building, unit number, a description of the problem, and photos if you can. An online resident portal for maintenance requests is coming soon.

Please report leaks, pests, and mold right away — small problems are easier to fix early.

Paying Rent

Contact us for current rent payment options. Online rent payments through a resident portal are coming soon.

Renters Insurance

We recommend renters insurance. The owner’s insurance doesn’t cover your belongings or your personal liability.

Moving In and Out

• We document each unit’s condition with photos at move-in and move-out, as California law requires. You’re welcome to take your own photos too.
• Check your lease for move-out notice requirements. Month-to-month residents generally must give at least 30 days’ written notice.
• California law generally requires security deposits to be returned, with an itemized statement of any deductions, within 21 days after move-out.

Being a Good Neighbor

Please keep noise down, especially late at night, use trash and recycling bins as marked, and keep shared areas clear.